UniForme Privacy Policy

When you start using UniForme services, it means that you have read, understood, and agreed to accept this Privacy Policy and the Terms of Use. If you do not agree, you will not be able to use UniForme’s services. Please note:

• The term “UniForme” or “we” refers to the entity defined in Article 1.2 of the UniForme User Terms.

• If any terms of this policy involve “legally binding declarations of intent,” you agree to make such declarations in the form of electronic documents.

• When you provide personal data of a third party (e.g., a traveler, contact person, or recipient), you guarantee that the third party has consented to or authorized you to provide such data, and that they have been informed of and agreed to the contents of this policy.

If you do not accept this policy, please do not register as a UniForme member or submit any personal data to us. If you are a minor according to the laws of your location, please have your legal representative (guardian) read this policy and obtain their consent before registering or submitting personal data.
If you have any questions, comments, or requests to exercise your rights regarding this policy, please contact us at [email protected].

1. Scope of Application

1.1 This policy applies to UniForme members, potential consumers (e.g., those who inquire about product information or participate in marketing activities), and partners (e.g., affiliates, creators), as well as personal data collected through the UniForme website (meaning any data related to an identifiable natural person).
1.2 If you are linked to a website that is not owned by UniForme, we cannot continuously maintain the security of your data on such third-party services; we recommend that you read their privacy policies first.

2. Legal Basis for the Collection, Processing, and Use of Personal Data

UniForme collects, processes, and uses your personal data within the necessary scope based on the following legal grounds:
2.1 Performance of a contract or a similar contractual relationship, with appropriate security measures in place.
2.2 Obtaining the data subject’s consent.
2.3 Explicit legal requirements.
2.4 Personal data made public by the data subject, or otherwise lawfully disclosed.
2.5 Legitimate interests.

3. How We Collect / What Personal Data We Collect

3.1 Data You Provide Directly

• Member Information: Identification, demographic characteristics, account and password, etc.; you may update your basic information and frequent traveler data yourself.

• Order Information:

  • Necessary identification and demographic data of purchasers/recipients/travelers/contacts (such as passport names and numbers, delivery information, etc.); certain itineraries or services may require sensitive personal data (e.g., dietary preferences, health-related information), which we will handle in accordance with this policy.

  • Payment and Financial Information: Credit card information or other payment method details.

  • Refund Supporting Documents: Depending on the reason for cancellation or refund, this may include medical certificates or proof of family relationships, etc.

• Partner Information: Basic identification and demographic data, work status, contact information, qualification review documents, and payment account details.

• Customized Itinerary Inquiry Information: Identification and contact information.

• Event Participation Information: Identification and demographic data required for surveys, contests, tests, or sweepstakes.

• Customer Service Inquiry Information: Identification and contact information; phone communications may be recorded in full.

• Product Review Information: Review content, name, travel photos, etc.

3.2 Data Obtained from Third-Party Service Providers

• When registering via a third-party account (Google), we obtain relevant data according to your authorization settings (such as name, picture, email, UID).

• We may obtain data about your interactions with UniForme from third-party platforms (e.g., likes/comments on social media fan pages).

3.3 Data Automatically Collected via Online Behavior

When you use this website, we may obtain the following through Cookies or similar technologies:

• IP address; device information (including device type, unique identifiers, MAC address, etc.).

• Page dwell time, browsing and click records, traffic data, referrer pages.

• Location information inferred from IP, telecom carrier, language/country selection, or other location data.
  For details, see the Cookie Policy.

3.4 Data Provided by Partners

Necessary information for activities co-organized with third parties (e.g., winner information).

3.5 Data Obtained via Affiliates

We may obtain necessary data from the affiliate located in your jurisdiction and include it in our database.

4. Purposes of Collection and Use

4.1 Member Management: Establishing and maintaining member profiles, providing data updates and password management.
4.2 Order Management (Performance/Termination of Contract): Itinerary booking, product shipment, payment processing, order notifications, and necessary communications; in case of cancellations/refunds, processing of refunds and qualification review, and providing necessary information to suppliers or merchants.
4.3 Partner Management: Qualification review, necessary business communications, compensation payments, product recommendations, and, depending on product needs, making reservations on your behalf or providing information to suppliers/merchants.
4.4 Customized Itinerary Planning: Designing product packages and communications according to your needs, and periodically providing product information.
4.5 Event Management: Event communications and necessary disclosures (e.g., publicizing winner accounts), prize delivery, legally mandated reporting, and product recommendations.
4.6 Customer Service: Responding to inquiries/complaints and handling cases; when necessary, providing data to suppliers, merchants, or commissioned service providers (e.g., payment, logistics); in case of actual or potential disputes, communications (including email and call recordings) may be used as evidence.
4.7 Marketing: Sending marketing information to members, partners, or potential customers who have interacted with us, or placing ads on third-party platforms.
4.8 Transactional Notifications: In compliance with platform rules and your settings, we may send important non-advertising notifications related to orders via communication apps (e.g., LINE). You can adjust your receipt settings in the respective app.
4.9 Research, Statistics, and Analysis: Surveys, analysis of usage behavior, performance optimization, assessment of product preferences and trends, and recommendations for products that may interest you.
4.10 Exercise of Rights / Legal Obligations: Requests or defenses in cases of consumer disputes, breach of obligation, tort, or crime, and fulfillment of legally mandated obligations.
4.11 Other Purposes: With the data subject’s consent, where explicitly required by law, for public interest, to prevent danger to life, body, liberty, or property, to prevent significant harm, or where beneficial to the data subject’s rights and interests.
4.12 Use of Artificial Intelligence: We may use algorithms and machine learning (including generative AI) to improve service experiences (e.g., chatbots, personalized recommendations). Where feasible, we will ask you to avoid entering personally identifiable information; we will not make decisions solely through automated processes that produce legal effects or similarly significant impacts on you, and we will handle personal data in accordance with applicable laws.

5. Possible Recipients of Personal Data and Reasons for Disclosure

Within the necessary scope, third parties may obtain your personal data:
5.1 Cloud Service Providers: For data storage.
5.2 Communication System Providers: As channels for contacting you.
5.3 Payment and Logistics Providers: For completing payment and shipment/receipt.
5.4 Customer Support Providers: To enhance operational efficiency and service quality.
5.5 Suppliers or Merchants:

• Necessary data for establishing/performing orders; they may contact you or your contact person to supplement information or communicate product details.

• In cases of force majeure involving cancellations/refunds, necessary sensitive personal data (e.g., medical certificates, proof of kinship) may be obtained to process refunds and confirm qualifications.

5.6 UniForme Affiliates: Affiliates located in your jurisdiction may receive necessary order data.
5.7 Cooperative Partners: During joint marketing activities, providing data within the necessary scope to deliver prizes/discounts/rewards.
5.8 Data Analytics and Advertising Platforms: To improve ad delivery and analytics performance, we may share Cookies or other tracking data (including one-way hashed information). These platforms may combine such data with other identifiers they hold for performance analysis and ad delivery.

6. Data Storage and Cross-Border Transfers

6.1 We use reliable cloud storage services; depending on the location where products or services are provided, data may be transferred to UniForme affiliates or local suppliers/merchants.
6.2 The data protection regulations in the receiving location may differ from those in your jurisdiction; we will take reasonable measures to ensure data security.
6.3 Where the GDPR applies, personal data may be transferred outside the EEA or the country/region where you reside; we will adopt appropriate safeguards (such as Standard Contractual Clauses (SCCs) or other lawful mechanisms) to ensure an equivalent level of protection.

7. Retention Period

For as long as the purposes of collection described above continue to exist, UniForme will retain or use your personal data. If you stop using the service or your membership is terminated/withdrawn, unless otherwise required by law, we will retain necessary data in a de-identified or otherwise anonymized form.

8. Data Security

8.1 We adopt appropriate managerial and technical measures to ensure lawful collection, processing, and use of data, and to prevent alteration, damage, loss, leakage, or other infringements.
8.2 We take reasonable steps regarding entrusted suppliers/merchants to maintain data confidentiality, integrity, and availability.
8.3 We prudently select and, through contracts and other means, require entrusted processors to implement data security measures.
8.4 Although reasonable security measures are in place, no network or electronic storage is absolutely secure; we cannot guarantee absolute immunity from intrusion.

9. Your Rights and How to Exercise Them

You may exercise the following rights; subject to the prerequisites set forth by applicable laws, we will process your requests:
9.1 Right of Access: To inquire about, request to view, or request copies (may be refused under specific circumstances such as potential impacts on national security, significant public interest, or public duties).
9.2 Rectification and Supplementation: You may be asked to provide appropriate explanations as needed.
9.3 Restriction of Processing or Erasure: Where data was unlawfully collected, its accuracy is disputed, the purpose no longer exists, or the retention period has expired, you may request suspension or deletion (subject to exceptions where retention is legally required or necessary for business purposes).
9.4 Right to Object to Marketing: You may request to stop receiving marketing messages at any time.
9.5 Data Portability: You may request that data be provided in a structured, machine-readable, and commonly used format, or be transferred directly to a third party within the scope of technical feasibility.
9.6 How to Exercise: You may log in to your account to view, supplement, or correct information. You may also apply to exercise the above rights via [email protected], or file a complaint with the competent authority in the jurisdiction where UniForme is located.

10. Cookie Policy

We use Cookies to collect website usage information; for details, please refer to the Cookie Policy.

11. Personal Data of Minors

11.1 If you are a minor according to the laws of your location, your guardian must read and accept this policy, and you may register or submit personal data only with their consent.
11.2 If your order information includes minors’ personal data, you warrant that their guardian has consented to your provision of such data.

12. Changes to This Policy

12.1 We may update this policy from time to time; for material changes, we will notify you through appropriate means (e.g., email, pop-up messages, or app push notifications).
12.2 If you do not wish your personal data to be collected, processed, or used in accordance with the updated policy, please contact us immediately at [email protected].

Cookie Policy

UniForme uses Cookies to record and track users’ online behavior on this website and its affiliated domains. When you browse this website, we store Cookies on your device (browser).

1. What Are Cookies?

Cookies are small text files stored in your browser that record information about your online behavior, such as login and connection information, shopping information, language preferences, browsing history, and more.

2. Types of Cookies

2.1 By Storage Duration

• 2.1.1 Session Cookies: Expire when you close your browser.

• 2.1.2 Persistent Cookies: Remain until they expire or are manually deleted by you.

2.2 By Source

• 2.2.1 First-Party Cookies: Set by UniForme or by service providers commissioned by us.

• 2.2.2 Third-Party Cookies: Set by third parties whose domains are not this website (e.g., analytics and advertising partners).

3. Which Cookies Do We Use and For What Purposes?

3.1 Strictly Necessary Cookies

To ensure the proper operation of the website and services; for example, to verify and maintain login status, record shopping and connection information, remember language preferences, detect and prevent fraud, and maintain system security.

These Cookies are essential for the operation of the website and cannot be disabled via in-site options. If you block them at the browser level, some features may not function properly.

3.2 Performance & Analytics Cookies

Help us understand and optimize the user experience, such as traffic sources, popular pages, conversions, and clicks in aggregate statistics; they may also be used in anonymized or de-identified form for research and reporting.

If you refuse these Cookies, we will be unable to use your usage behavior as a basis for analysis.

3.3 Advertising / Targeting Cookies

Set by UniForme or advertising partners to infer your interests and to deliver more relevant ads on this website or across other media. Partners typically do not obtain data that directly identifies you; instead, they use identifiers tied to your browser or device to perform matching and attribution.

If you refuse these Cookies, you may still see ads, but their relevance may be reduced.

3.4 Cookies Currently in Use (List)

Please see the latest list (including provider, category, purpose, and retention period) via the “This website uses Cookies” link on the homepage or at the bottom of pages. We will update the list from time to time to reflect actual usage.

4. How to Refuse or Manage Cookies?

Browser Settings

You can also delete or block Cookies in your browser. The steps vary by browser; please refer to the official documentation of each browser (e.g., Chrome, Safari, Firefox, Edge), or visit www.aboutcookies.org for guidance on managing browser cookies.